SACCOs & Microfinance
Member service that keeps SACCO members informed
Members ask about loan status, contributions and dividends every day. chat.or.ke gives your team one inbox for WhatsApp, SMS and email, reminders that go out on time and a ticket for every request.
- No monthly fee
- Official WhatsApp Business profile
- Pay per message in KES
The challenge
01
Queues at the branch and on the phone
Members call or visit just to ask for an update on a loan or a statement.
02
Reminders that go out late
Manual contribution and repayment reminders are easy to forget.
03
Requests without a trail
Loan and statement requests pass between staff with no record of progress.
How chat.or.ke helps
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One inbox for member enquiries
WhatsApp, SMS and email questions are handled by a shared team.
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Timely reminders
Send contribution and repayment reminders by SMS or WhatsApp template.
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Tickets with SLAs
Track loan, withdrawal and statement requests against target response times.
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A clear history
Every conversation and request stays on the member's profile, with access controlled by role.
What it looks like
Hello, I applied for a development loan last week. Any update?
Hello! Your request is ticket #2481 and the credit team is reviewing it. You can follow progress on this link.
Thank you. When will I know?
The team aims to respond within 3 working days. We will message you here as soon as a decision is made.
Features SACCOs & Microfinance teams use
Helpdesk & Tickets
Turn complaints and requests into tickets with priorities, categories, SLA alerts and a progress link customers can follow.
Bulk SMS
Reach customers who are not on WhatsApp with bulk and personalised SMS under your own sender ID, with templates, delivery reports and replies in your inbox.
CRM & Lead Pipeline
Every chat becomes a contact and a lead. Track deals through stages, tag and segment customers, and import or export your list.
Email Inbox & Campaigns
Connect your business mailbox for a shared email inbox, then send tracked campaigns with templates, merge fields and unsubscribe links.
Can members track their requests?
Yes. Each ticket can include a private progress link so members can check the status without visiting a branch.
Is member data secure?
Workspaces are isolated, staff access is controlled by role and credentials are encrypted. You should still follow your own data protection and regulatory obligations.
Ready to run sales and support from one inbox?
Create your free account today. When you are ready to go live, a one-off KES 2,500 setup connects your official WhatsApp Business profile, and then you only pay for the messages you send.
No monthly fee · Pay per message · Top up with M-Pesa