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Bulk SMS Kenya

Bulk SMS for hospitals, clinics and pharmacies

Cut missed appointments and keep patients informed without exposing private details. Send reminders, clinic day notices, results-ready alerts and health campaigns under your facility's name.

Get your sender ID Talk to us on WhatsApp

Bulk SMS for clinics: reminders without risk

Appointment reminders are one of the most useful SMS a business can send. Because health information is sensitive, a few rules keep them safe.

Keep health details out of SMS

Health data is sensitive personal data under Kenya's Data Protection Act, and an SMS can be read by anyone holding the phone. Say "your results are ready", not the test or the diagnosis. Say "your appointment", not the department, when the department itself reveals a condition.

Appointment reminders that work

  • Send the day before, with the date and time.
  • Include a number to call or WhatsApp to reschedule.
  • Sign off with the facility's name.
  • For clinic days, send a reminder the day before and a short note on the morning.

Health campaigns need consent

Screening camps and new services are promotional. Send them only to patients who agreed to hear about them, and include an opt-out line in every message. Use a separate promotional sender ID on Safaricom if you send campaigns as well as reminders.

Move conversations to WhatsApp

Patients cannot reply to a sender ID. Put your WhatsApp number in reminders so they can confirm or reschedule; replies land in the shared chat.or.ke inbox for your front desk.

What you get

  • Fewer no-shows

    Remind patients a day before their appointment or clinic day.

  • Reach every patient

    SMS works for older patients and anyone without a smartphone or data.

  • Health campaigns

    Announce vaccination drives, screening camps and new services to patients who agreed to hear from you.

  • Private by design

    Keep medical details out of SMS and ask patients to call or visit instead.

  • Two-way on WhatsApp

    Patients who want to reschedule can message your WhatsApp line in the same account.

Sample messages you can send

SMS · 1×
Dear {{first_name}}, reminder of your appointment tomorrow at 10:30am. Call 0700000000 to reschedule. MERCY CLINIC
SMS · 1×
Free blood pressure and sugar screening this Saturday, 8am to 1pm, at Mercy Clinic. All welcome. Opt out: WhatsApp STOP to 0700000000
SMS · 1×
Dear {{first_name}}, your results are ready. Kindly visit the clinic or call 0700000000. MERCY CLINIC

Simple bulk SMS pricing

Per SMS

KES 0.55

per 160-character SMS, all networks

Sender ID

KES 7,500

once, your business name as the sender

Top up from

KES 500

with M-Pesa, credit never expires

  • No monthly or setup fee for SMS
  • Same price on Safaricom, Airtel and Telkom
  • Prices exclude VAT

Get your sender ID

Tell us the name you want on your SMS

No account needed yet. Send your details and we take it from here on WhatsApp: documents, registration with the networks, then your SMS portal.

What do you need?

3 to 11 letters or numbers, e.g. GREENHILL

We use these details only to register your sender ID and contact you about it.

FAQ

Bulk SMS for clinics and hospitals: questions

Can't find what you're looking for? Talk to us

Should we send test results by SMS?

No. Tell patients their results are ready and ask them to visit or call, so private details are not shown on a phone screen.

Is health information treated differently?

Yes. Health data is sensitive personal data under the Data Protection Act. Keep SMS to times, dates and "please call us", never diagnoses or test names.

When should we send appointment reminders?

The day before, in the morning or early evening, with the time and a number to call if the patient needs to reschedule.

Can we use WhatsApp for patients who have it?

Yes. The same account includes the official WhatsApp Business inbox for two-way conversations.

Bulk SMS

Your name on every SMS, sorted for you

Tell us the sender ID you want. We handle the networks and open your portal once it is approved.

Get your sender ID Talk to us on WhatsApp