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Features
WhatsApp Inbox Website Live Chat Facebook & Instagram AI Assistant Automation & Flows CRM & Lead Pipeline Multi-brand Helpdesk & Tickets WhatsApp Broadcasts Email Inbox & Campaigns Bulk SMS Catalog & Orders
Solutions
Retail & E-commerce Clinics & Pharmacies Restaurants & Hotels Real Estate Schools & Colleges SACCOs & Microfinance
Bulk SMS Pricing Blog FAQ About Contact Sign in
English Kiswahili

The all-in-one customer platform for Kenya

Manage WhatsApp, SMS and email from one platform.

One shared inbox for your team, AI replies in English and Kiswahili, and a CRM, helpdesk and broadcasts built in. Zero API setup.

Get started Explore features
  • No monthly fee
  • Official WhatsApp Business profile
  • Pay per message in KES
A business owner smiling at her phone as WhatsApp, SMS and email messages arrive in one place
AI replied in 3s In English & Kiswahili
M-Pesa received KES 1,500 · Order #1042
  • Meta Tech Provider
  • Pay with M-Pesa
  • Prices in KES, no monthly fee
  • English & Kiswahili
  • Built in Nairobi
WhatsApp, SMS and email messages arriving in one chat.or.ke inbox

One inbox, every channel

Three channels, one inbox

WhatsApp chats, SMS replies and email threads land in the same place, so your team stops juggling phones and mailboxes.

  • WhatsApp

    WhatsApp, connected for you

    As a WhatsApp Tech Provider, we connect your business number for you. Media, voice notes, templates and read receipts included.

    Zero-configuration onboarding Broadcasts and catalog orders Click-to-WhatsApp ad tracking

    Learn more: WhatsApp, connected for you

  • SMS

    SMS for everyone else

    Reach customers who are not on WhatsApp under your own sender ID, and keep their replies in the same inbox.

    Your own sender ID Reusable SMS templates Target contacts by tag

    Learn more: SMS for everyone else

  • Email

    Email, built right in

    Connect your business mailbox and work it as a team, from replies to tracked campaigns, with no separate mailing tool.

    Shared inbox with reply-all Campaigns with merge fields Template library and drafts

    Learn more: Email, built right in
Tools in one platform
12-in-1
WhatsApp, live chat, Messenger, Instagram, email and SMS
6 channels
AI replies in English and Kiswahili
24/7
To go live, with no API setup
Minutes

Features

Everything to sell and support, in one place

Replace several subscriptions with one that grows from your first chat to a full sales and support team.

AI Assistant

An AI assistant trained on your own business information that drafts or sends accurate replies in English and Kiswahili, day and night.

CRM & Lead Pipeline

Every chat becomes a contact and a lead. Track deals through stages, tag and segment customers, and import or export your list.

See all features

New on chat.or.ke

More places your customers can reach you

Website live chat, Facebook and Instagram, and multi-brand workspaces join WhatsApp, SMS and email in the same inbox.

A boutique owner smiling as she replies to a website chat on her laptop New

Website Live Chat

A chat bubble on your website that answers instantly, shows who is browsing right now and hands visitors to your team in the same inbox as WhatsApp.

Learn more
A fashion designer photographing a kitenge dress for her Instagram shop New

Facebook & Instagram

Messenger and Instagram DMs and comments in the same inbox as WhatsApp. Reply, hide spam and turn comments into private conversations.

Learn more
A desk with products from three different brands around a laptop and phone New

Multi-brand

Run several brands or branches from one workspace. Each brand gets its own chats, contacts, auto-replies and team, with one login for you.

Learn more

Solutions

Built for Kenyan businesses like yours

See all industries
Retail & E-commerce Answer product questions instantly, share your catalog in WhatsApp and turn chats into orders, even after closing time. Clinics & Pharmacies Confirm appointments, send reminders, answer common questions and track patient requests without sharing a personal phone. Restaurants & Hotels Take orders and reservations on WhatsApp, share your menu and bring guests back with offers. Real Estate Capture property enquiries from ads, qualify buyers and tenants automatically and follow up every lead through your pipeline. Schools & Colleges Keep parents and students informed by SMS, WhatsApp and email, with fee reminders, events and admissions enquiries in one place. SACCOs & Microfinance Answer member questions, send contribution and repayment reminders, and track every member request from start to finish.

Getting started

Live in minutes, not weeks

No developers and no Meta paperwork. We handle the WhatsApp setup for you.

  1. Create your workspace

    Sign up free and explore your dashboard. When you are ready, we set up your official WhatsApp Business profile and number.

  2. Teach the AI

    Add your website or a few FAQs. chat.or.ke learns your business and starts helping you answer.

  3. Sell and support

    Reply from one inbox, capture leads, resolve tickets and run broadcasts across WhatsApp, email and SMS.

New: bulk SMS service

Bulk SMS at KES 0.55 per SMS, with your own sender ID

Reach every phone in Kenya, not just WhatsApp users. Register your sender ID for KES 7,500 once, top up with M-Pesa, and send to Safaricom, Airtel and Telkom.

Explore bulk SMS

Pricing

Pay only for what you send

A one-off setup fee, then a few shillings per message. No monthly subscription and no contracts.

One-off setup

KES 2,500 once

We set up your official WhatsApp Business profile and get your team ready to go live.

  • Meta business profile created and submitted for verification
  • WhatsApp number registered with your business name and logo
  • Starter message templates submitted for approval
  • Business email connected and the AI trained on your website
  • Onboarding call with our team
Get started

No monthly fee · Pay only for what you send

Then pay per message

Prices exclude VAT
Customer replies Replies within 24 hours of a customer's message, by your team or the AI
KES 0.75 per message
Updates and reminders Order updates, receipts and appointment reminders
KES 0.90 per message
Promotions and broadcasts Offers, announcements and campaigns to opted-in customers
KES 4.50 per message
Messages from your customers Plus the shared inbox, AI assistant, CRM, helpdesk and catalog
Free

Top up a prepaid wallet with M-Pesa. Each message is deducted as it is sent, and every charge is listed in your dashboard. Meta's WhatsApp fees are included.

See full pricing, examples and requirements

Blog

Start here

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FAQ

Frequently asked questions

Can't find what you're looking for? Talk to us

Do I need to set up the WhatsApp API myself?

No. chat.or.ke is a WhatsApp Tech Provider, so we handle the WhatsApp Business Platform for you. There are no Meta tokens, phone number IDs or webhooks to configure. You sign up and start replying.

Is chat.or.ke only for WhatsApp?

No. You also get a shared email inbox and email campaigns, bulk SMS, an AI assistant trained on your business, a CRM lead pipeline, helpdesk tickets, broadcasts, a product catalog and analytics, all in one dashboard.

How does the AI assistant work?

You add your business details, website and FAQs once. The AI then drafts replies for your team, or answers customers automatically, based on your own knowledge base and in English or Kiswahili. You can review its replies or switch it off at any time.

How much does chat.or.ke cost?

A one-off setup fee connects your official WhatsApp Business profile. After that you pay per message from a prepaid M-Pesa wallet, with Meta's WhatsApp fees included. Replies, updates and promotions each have their own small price, and there is no monthly fee.

Is there a message limit?

No plan limits. You can send as much as your wallet balance covers. WhatsApp also sets its own daily limits for each number, which grow as your number builds a good record.

Can my whole team use it?

Yes. Invite team members with role-based access: agents handle conversations and tickets, managers see reports and owners control everything. Assign chats, leave internal notes and track performance per agent.

Ready to run sales and support from one inbox?

Create your free account today. When you are ready to go live, a one-off KES 2,500 setup connects your official WhatsApp Business profile, and then you only pay for the messages you send.

Create your free account Talk to us

No monthly fee · Pay per message · Top up with M-Pesa