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AI Assistant
An AI assistant that knows your business and never sleeps
Teach chat.or.ke about your products, prices and policies once. The AI then drafts replies for your agents or answers customers on its own, grounded in your own knowledge base rather than guesses.
- No monthly fee
- Official WhatsApp Business profile
- Pay per message in KES
What you get
Learns from your content
Add your website, documents or plain-text FAQs. The assistant builds a knowledge base and uses it to answer.
Grounded answers
Replies are based on the information you provide, so customers get your real prices, hours and policies.
English and Kiswahili
Customers write in the language they prefer and get a natural reply in the same language.
You stay in control
Use it for suggested replies only, let it reply automatically, or switch it off for a single chat.
AI plus people
The AI answers first, your team takes over when it matters
The assistant handles the common questions in seconds. When a customer asks for a person, or the AI is not sure, the chat is handed to your team with the full history, so nobody has to repeat themselves.
- Hand-over to a person on request or when the AI is unsure
- Agents see everything the AI already said
- Pause the AI for one chat with a single click
How it works
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Add your knowledge
Enter your website address, upload documents or type your frequently asked questions.
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Check what it learned
Review and edit the knowledge base so answers match how you do business.
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Choose how it helps
Start with suggested replies for agents, then turn on auto-reply when you are ready.
Great for
- Answering "how much?" and "do you deliver?" at 11pm
- Helping new agents reply like experienced ones
- Handling opening hours, location and payment questions
- Collecting customer details before a person takes over
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Will the AI make things up?
It is designed to answer from your knowledge base. When it does not have the answer, the conversation can be handed to a person instead. Keep your knowledge base up to date for the best results.
Can I review replies before they are sent?
Yes. In suggestion mode agents approve or edit each draft before it goes out. Turn on auto-reply only when you are happy with the answers.
Does the AI assistant cost extra?
No. The AI assistant and knowledge base are included for every workspace. Replies it sends are charged like any other customer reply.
Ready to run sales and support from one inbox?
Create your free account today. When you are ready to go live, a one-off KES 2,500 setup connects your official WhatsApp Business profile, and then you only pay for the messages you send.
No monthly fee · Pay per message · Top up with M-Pesa