Restaurants & Hotels
Orders, reservations and guest messages in one inbox
From lunch orders to weekend room bookings, guests message you on WhatsApp. chat.or.ke shares your menu, captures orders and bookings, and helps you invite guests back.
- No monthly fee
- Official WhatsApp Business profile
- Pay per message in KES
The challenge
01
Orders lost at rush hour
At lunchtime or on a Friday night, messages pile up faster than staff can answer.
02
The same questions all day
Menu, prices, opening hours and location, over and over again.
03
No way to bring guests back
Guests enjoy a meal or a stay, and you never hear from them again.
How chat.or.ke helps
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Your menu as a catalog
Share dishes with photos and prices, and receive orders in the dashboard.
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Automatic answers
Questions about opening hours, location and the menu are answered instantly.
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Reservation flows
Collect the date, time and number of guests, then confirm from the inbox.
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Offers for returning guests
Send approved promotions, such as a weekend special, to guests who opted in.
What it looks like
Are you open tonight? A table for 4 at 8pm?
Yes, we are open until 11pm. I can hold a table for 4 at 8:00pm. May I have a name?
Wanjiku.
Done, Wanjiku! Table for 4 at 8:00pm tonight. Here is our menu if you would like to pre-order.
Features Restaurants & Hotels teams use
Catalog & Orders
Show your products inside WhatsApp, let customers order in the chat, and manage the catalog and incoming orders from your dashboard.
Automation & Flows
Keyword auto-replies, button and list menus, and multi-step flows that capture leads and hand over to a person when needed.
WhatsApp Broadcasts
Send approved WhatsApp template campaigns to opted-in contacts by tag or segment, scheduled and paced, with live delivery reports.
AI Assistant
An AI assistant trained on your own business information that drafts or sends accurate replies in English and Kiswahili, day and night.
Can customers see our menu in WhatsApp?
Yes. Add dishes to your catalog with photos and prices and share them in the chat.
Can we handle delivery orders?
Yes. Orders arrive in your dashboard linked to the customer, so your team can confirm, prepare and update the status.
Ready to run sales and support from one inbox?
Create your free account today. When you are ready to go live, a one-off KES 2,500 setup connects your official WhatsApp Business profile, and then you only pay for the messages you send.
No monthly fee · Pay per message · Top up with M-Pesa