Guide
How to Accept M-Pesa Payments on WhatsApp (Without Mix-ups)
A practical guide to taking M-Pesa payments for WhatsApp orders in Kenya: choosing Till, Paybill or STK Push, payment messages, confirmation and avoiding fraud.
6 min read
Catalog & Orders
Sell on WhatsApp with a catalog customers can order from
Add your products once and share them in WhatsApp as native product messages. Customers browse and send orders without leaving the chat, and your team manages every order in chat.or.ke.
- No monthly fee
- Official WhatsApp Business profile
- Pay per message in KES
What you get
Product catalog
Add products with photos, prices and categories, or import them in bulk.
Shopping inside WhatsApp
Share single products or product lists that customers browse without leaving WhatsApp.
Order management
Orders placed in the chat arrive in your dashboard, linked to the customer and the conversation.
Catalog from your website
Let the AI pull products from your existing website, then review them before they go live.
How it works
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Add your products
Create products with photos and prices, import them or pull them from your website.
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Share in the chat
Send products or collections to customers in WhatsApp.
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Manage orders
Confirm orders, update their status and follow up from the dashboard.
Great for
- Boutiques and electronics shops selling on WhatsApp
- Restaurants sharing menus and taking orders
- Hardware shops and agro-dealers sharing price lists
- Wholesalers sending new stock to retailers
Popular with
Guides and comparisons
All articlesGuide
How to Sell on WhatsApp in Kenya: A Step-by-Step Playbook
Sell on WhatsApp in Kenya with a business number, a product catalog, fast replies, M-Pesa payments and follow-ups that keep customers coming back.
6 min read
Comparison
Instagram vs WhatsApp for Business: Where Should Online Shops Sell?
Instagram brings shoppers to your products; WhatsApp closes the sale and brings them back. How Kenyan online shops can use DMs and WhatsApp together.
7 min read
Do customers need to install anything?
No. Customers browse products and place orders inside the WhatsApp app they already use.
Can I import products?
Yes. Import products in bulk, or let the AI pull product details from your website for you to review.
How do customers pay?
Customers pay the way you already accept payment, such as M-Pesa. Agree the payment in the chat and update the order status in chat.or.ke.
Ready to run sales and support from one inbox?
Create your free account today. When you are ready to go live, a one-off KES 2,500 setup connects your official WhatsApp Business profile, and then you only pay for the messages you send.
No monthly fee · Pay per message · Top up with M-Pesa