Guide
How to Manage Multiple Brands in One Inbox (Without Mixing Up Customers)
Run several brands or branches from one inbox: shared or separate numbers, a brand menu, team access, brand-specific replies and per-brand reports.
6 min read
Multi-brand
Several brands, one workspace, zero mix-ups
Selling coffee, skincare and pastries? Running branches in different towns? Turn on brands and every conversation, contact and lead is filed under the right brand, each team sees only its own customers, and you see everything.
- No monthly fee
- Official WhatsApp Business profile
- Pay per message in KES
What you get
Customers choose the brand
A welcome menu asks which brand the customer wants, then files the chat and the contact under it.
Separate teams, one login
Limit each agent to their brands, so the bakery team never sees skincare customers, while owners see everything.
Brand-specific replies
Auto-replies, AI knowledge, website chat widgets and Facebook Pages can each belong to a brand.
Reports per brand
Filter the inbox, leads and analytics by brand to see how each one is doing.
See each brand clearly
Know how every brand is performing
Filter your inbox, leads and reports by brand. See which brand gets the most enquiries, how quickly each team replies and where customers come from, without exporting anything.
- Brand filter on the inbox, contacts and leads
- Per-brand conversation and response-time reports
- Every chat, ad and website widget tagged with its brand
How it works
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Turn on brands
Add your brands in Settings, with a name and a short description for each.
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Assign channels and teams
Link auto-replies, widgets and Pages to a brand, and choose which brands each agent can see.
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Let customers choose
Switch on the welcome menu so customers pick a brand and reach the right team straight away.
Great for
- Groups that run several shops or product lines
- Clinics, schools and SACCOs with several branches
- Agencies managing customer chats for different clients
- Franchises that share one WhatsApp number
Guides and comparisons
All articlesExplainer
Multi-Brand Customer Support Explained: One Team, Several Brands
Multi-brand customer support lets one business serve several brands or branches from one inbox, with separate chats, teams and replies for each.
6 min read
Explainer
White-Label WhatsApp Platforms for Agencies: How They Work in Kenya
What a white-label WhatsApp and messaging platform is, how agencies resell or run one for clients, who owns the WhatsApp account, and what to check first.
7 min read
Do I need a separate WhatsApp number for each brand?
No. Brands can share one number: the welcome menu asks customers which brand they want. You can also connect more numbers, Pages and websites and link each to a brand.
Can an agent work on more than one brand?
Yes. Choose exactly which brands each person can see, and whether they also see chats that have no brand yet.
Does every brand pay separately?
No. All brands share one workspace and one wallet, so you top up once.
Ready to run sales and support from one inbox?
Create your free account today. When you are ready to go live, a one-off KES 2,500 setup connects your official WhatsApp Business profile, and then you only pay for the messages you send.
No monthly fee · Pay per message · Top up with M-Pesa