Retail & E-commerce
Turn WhatsApp chats into sales for your shop or online store
Kenyan shoppers ask "bei gani?" and "mnaleta?" on WhatsApp before they buy. chat.or.ke answers fast, shows your products in the chat and keeps every order and repeat customer organised.
- No monthly fee
- Official WhatsApp Business profile
- Pay per message in KES
The challenge
01
Slow replies cost sales
Customers message several shops at once, and the first one to answer with a price usually wins.
02
One phone, many attendants
When the business WhatsApp lives on one phone, chats get missed and nobody knows who replied.
03
Customers buy once and forget you
Without a list of past buyers there is no easy way to invite them back.
How chat.or.ke helps
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Instant answers
The AI assistant replies to price, stock and delivery questions in seconds, even after closing time.
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Catalog and orders in the chat
Share products in WhatsApp and receive orders straight into your dashboard.
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One inbox for every attendant
Your whole team works from the same number, with assignment and notes.
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Broadcasts to repeat customers
Tag buyers and send approved offers to customers who opted in.
What it looks like
Hi, do you have these sneakers in size 42?
Yes! Size 42 is in stock at KES 3,500. Delivery within Nairobi is KES 250, same day.
Nice. Can I pay by M-Pesa on delivery?
Absolutely. Your order is confirmed and our rider will call before arriving.
Features Retail & E-commerce teams use
WhatsApp Inbox
One shared WhatsApp Business number for your whole team. Assign chats, add notes, send media and templates, and never miss a customer.
Catalog & Orders
Show your products inside WhatsApp, let customers order in the chat, and manage the catalog and incoming orders from your dashboard.
WhatsApp Broadcasts
Send approved WhatsApp template campaigns to opted-in contacts by tag or segment, scheduled and paced, with live delivery reports.
AI Assistant
An AI assistant trained on your own business information that drafts or sends accurate replies in English and Kiswahili, day and night.
Does chat.or.ke work with Facebook and Instagram ads?
Yes. Click-to-WhatsApp ads bring customers into your inbox with the ad tracked, so you can see which ads lead to real conversations.
Can I send offers to previous customers?
Yes. Tag customers by what they bought and send approved WhatsApp broadcasts to those who opted in.
Ready to run sales and support from one inbox?
Create your free account today. When you are ready to go live, a one-off KES 2,500 setup connects your official WhatsApp Business profile, and then you only pay for the messages you send.
No monthly fee · Pay per message · Top up with M-Pesa