Guide
Bulk SMS Templates Kenya: 31 Ready-to-Use Examples by Sector
Copy-ready bulk SMS templates for Kenyan schools, clinics, shops, SACCOs, landlords and churches, each under 160 characters, with opt-out wording.
8 min read
Bulk SMS
Bulk SMS for customers who are not on WhatsApp
Not every customer uses WhatsApp or reads email. Send SMS reminders, alerts and offers through our gateway on Safaricom, Airtel and Telkom, and keep the replies in the same chat.or.ke inbox.
- No monthly fee
- Official WhatsApp Business profile
- Pay per message in KES
What you get
Your own sender ID
Send under your business name. We register your sender ID with the networks for a one-off fee, and your messages go out on Safaricom, Airtel and Telkom.
Templates and personalisation
Save reusable SMS templates and fill in names and details automatically.
Segment and send
Target contacts by tag and see the character count and number of SMS parts before sending.
One inbox
Replies to your SMS land in the unified inbox next to WhatsApp and email.
How it works
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Get your sender ID
Apply for your sender ID and top up your wallet with M-Pesa. We handle the registration with the networks.
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Write your message
Use a template or write a new SMS with personal details filled in.
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Send and follow up
Send to a tag or segment and handle the replies in your inbox.
Great for
- Payment and fee reminders
- Appointment confirmations
- Delivery and pickup notifications
- Offers for customers without smartphones
Popular with
Guides and comparisons
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Explainer
Customer Segmentation Explained: Send the Right Message to the Right People
Customer segmentation means grouping contacts by shared traits so each message fits. Learn the main types, a worked Kenyan example and how to start.
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How is SMS billed?
SMS sent through our gateway is charged per SMS part from your prepaid wallet. There is no monthly fee and no minimum volume. See the bulk SMS pricing page for the current rate.
How long can an SMS be?
One SMS holds 160 standard characters. Longer messages are split into parts of 153 characters each, and chat.or.ke shows the count before you send.
Can I use a custom sender ID?
Yes. We register your business name as a sender ID with Safaricom, Airtel and Telkom for a one-off fee. Once it is approved, every SMS shows your name instead of a number.
Ready to run sales and support from one inbox?
Create your free account today. When you are ready to go live, a one-off KES 2,500 setup connects your official WhatsApp Business profile, and then you only pay for the messages you send.
No monthly fee · Pay per message · Top up with M-Pesa