Helpdesk & Tickets
When a question becomes a job, such as a refund, a repair or a delivery problem, open a ticket from the chat. Assign it, track it against your service targets and give the customer a link to follow progress.
Open a ticket straight from a WhatsApp or email conversation, with the history attached.
Organise work by type and urgency, and use rules to route tickets to the right people.
Get notified when tickets are close to breaching their response or resolution targets.
Share a private link so customers can check the status of their ticket without calling you.
Create a ticket from any conversation in one click, with the customer already attached.
Set the priority and category, assign an owner and add internal notes.
Close the ticket and the customer sees the latest status on their progress link.
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Yes. Each ticket can have a private progress link that you share with the customer. It shows status updates without needing a login.
Yes. Ticket rules can send tickets to the right agent or team based on their category.
Yes. Agents get in-app notifications for new assignments and for tickets close to breaching their SLA.
Create your free account today. When you are ready to go live, a one-off KES 2,500 setup connects your official WhatsApp Business profile, and then you only pay for the messages you send.
No monthly fee · Pay per message · Top up with M-Pesa