Clinics & Pharmacies
Patient communication for clinics and pharmacies
Patients want to book, ask about opening hours or check whether a medicine is available, usually on WhatsApp. chat.or.ke gives your front desk one organised inbox, timely reminders and a clear record of every request.
- No monthly fee
- Official WhatsApp Business profile
- Pay per message in KES
The challenge
01
A busy front desk
Calls, walk-ins and WhatsApp messages all compete for the same receptionist.
02
Missed appointments
Patients forget their bookings, leaving empty slots and lost income.
03
Sensitive chats on personal phones
Staff reply from their own phones, and the record leaves with them.
How chat.or.ke helps
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Booking menus
Patients choose a service and preferred time from a WhatsApp menu, and your team confirms the slot.
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Reminders that reach everyone
Send reminders with WhatsApp templates, or by SMS for patients without WhatsApp.
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Tickets for requests
Track refills, results and insurance queries until they are resolved.
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Access by role
Reception, clinicians and managers only see what their role allows.
What it looks like
Hello, can I book to see the doctor tomorrow morning?
Sure. We have 9:00, 10:30 and 11:15 available tomorrow. Which works for you?
10:30 please.
You are booked for 10:30 tomorrow. We will send a reminder in the morning.
Features Clinics & Pharmacies teams use
WhatsApp Inbox
One shared WhatsApp Business number for your whole team. Assign chats, add notes, send media and templates, and never miss a customer.
Automation & Flows
Keyword auto-replies, button and list menus, and multi-step flows that capture leads and hand over to a person when needed.
Helpdesk & Tickets
Turn complaints and requests into tickets with priorities, categories, SLA alerts and a progress link customers can follow.
Bulk SMS
Reach customers who are not on WhatsApp with bulk and personalised SMS under your own sender ID, with templates, delivery reports and replies in your inbox.
Is patient information kept private?
Each workspace is isolated and staff access is controlled by role. You remain responsible for getting patient consent and meeting your obligations under the Data Protection Act, 2019.
Can we send reminders by SMS as well?
Yes. Use WhatsApp templates for patients on WhatsApp and bulk SMS for everyone else.
Ready to run sales and support from one inbox?
Create your free account today. When you are ready to go live, a one-off KES 2,500 setup connects your official WhatsApp Business profile, and then you only pay for the messages you send.
No monthly fee · Pay per message · Top up with M-Pesa