Explainer
AI Customer Service Explained for Small Businesses in Kenya
What AI customer service is, how it answers WhatsApp and website chats from your own business information, where it goes wrong and how to start safely.
7 min read
WhatsApp Inbox
One WhatsApp Business number, your whole team answering
Stop passing one phone around the office. chat.or.ke puts your WhatsApp Business number in a shared inbox where every agent can reply, assign and follow up, and we connect the number for you, so there is no Meta API setup on your side.
- No monthly fee
- Official WhatsApp Business profile
- Pay per message in KES
What you get
Connected for you
chat.or.ke is a WhatsApp Tech Provider. We connect your business number, so you never handle Meta tokens, phone number IDs or webhooks.
Assign and collaborate
Route chats to the right agent, leave internal notes only your team can see, and know who is handling each customer.
Rich messages
Send and receive photos, documents, voice notes and locations. Use approved templates to reach customers outside the 24-hour window.
Stay in control
Block spam numbers, pause automation for a chat, schedule a message for later and keep the full history of every conversation.
One number, many hands
Your whole team answering, nobody stepping on toes
Every agent works from the same WhatsApp number on their own computer. Chats are assigned, notes stay internal, and you always know who is handling each customer.
- Assign chats and transfer them with a note
- Internal notes and @mentions your customers never see
- Saved replies for the questions you answer every day
How it works
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Sign up
Create your workspace and we connect a WhatsApp Business number for you.
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Invite your team
Add agents and managers with the right permissions for each role.
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Reply and follow up
Answer from the shared inbox, assign chats and pick up where a colleague left off.
Great for
- Shops where several attendants answer price and delivery questions
- Clinics confirming appointments without sharing a personal phone
- Sales teams following up leads from Click-to-WhatsApp ads
- Managers checking how quickly customers get a reply
Popular with
Guides and comparisons
All articlesComparison
Best WhatsApp Business API Providers in Kenya (2026 Guide)
A fair comparison of WhatsApp Business API provider options for Kenyan businesses: going direct to Meta, global platforms and local providers, with criteria.
7 min read
Comparison
CRM vs Excel for Leads: When a Spreadsheet Stops Working
Excel and Google Sheets are fine for a few leads. Once several people sell from WhatsApp, a CRM keeps follow-ups, owners and history in one place.
7 min read
Do I need a Meta developer account?
No. We handle the WhatsApp Business Platform setup for you. You sign up and start replying from the dashboard.
Can several agents reply from the same number?
Yes. Everyone on your team works from the same shared inbox, with assignment and internal notes so two people do not answer the same customer by accident.
What is the 24-hour window?
WhatsApp lets businesses send free-form messages within 24 hours of a customer's last message. After that you need a pre-approved template. chat.or.ke tracks the window for every chat and tells you when a template is required.
Ready to run sales and support from one inbox?
Create your free account today. When you are ready to go live, a one-off KES 2,500 setup connects your official WhatsApp Business profile, and then you only pay for the messages you send.
No monthly fee · Pay per message · Top up with M-Pesa