Pricing
One-off setup, then pay only for the messages you send
No monthly subscription and no contracts. Top up with M-Pesa and each message is charged as it is sent, with Meta's WhatsApp fees already included.
- No monthly fee
- Official WhatsApp Business profile
- Pay per message in KES
Then pay per message
One-off setup
KES 2,500 once
We set up your official WhatsApp Business profile and get your team ready to go live.
- Meta business profile created and submitted for verification
- WhatsApp number registered with your business name and logo
- Starter message templates submitted for approval
- Business email connected and the AI trained on your website
- Onboarding call with our team
No monthly fee · Pay only for what you send
Then pay per message
Prices exclude VAT- Customer replies Replies within 24 hours of a customer's message, by your team or the AI
- KES 0.75 per message
- Updates and reminders Order updates, receipts and appointment reminders
- KES 0.90 per message
- One-time codes Login and verification codes
- KES 0.90 per message
- Promotions and broadcasts Offers, announcements and campaigns to opted-in customers
- KES 4.50 per message
- Click-to-WhatsApp ad chats Messages within 72 hours of a customer tapping your ad
- KES 0.30 per message
- SMS Bulk or one-off SMS to Safaricom, Airtel and Telkom. Sender ID registration is extra
- KES 0.55 per SMS part
- Messages from your customers Plus the shared inbox, AI assistant, CRM, helpdesk and catalog
- Free
Top up a prepaid wallet with M-Pesa. Each message is deducted as it is sent, and every charge is listed in your dashboard. Meta's WhatsApp fees are included.
Estimate your monthly cost
Enter roughly how many messages you send in a month.
An estimate excluding VAT. Messages your customers send you are always free.
What businesses typically spend
Small shop
1,500 replies, 300 order updates and 1,000 promotions a month
KES 5,895 per month
Clinic
3,000 replies and 2,000 appointment reminders a month
KES 4,050 per month
Replies only
800 customer replies a month and no promotions
KES 600 per month
Estimates excluding VAT, based on current prices.
What you need to go live
WhatsApp requires every business to be verified. We guide you through each step as part of your setup.
An official Meta business profile
We create your Meta business account with you and submit it for verification. Meta usually replies within 14 business days.
A phone number
A number that can receive a verification SMS or call and is not active on the WhatsApp app. We can help you move an existing number.
A domain and business email
Your own website domain with a privacy policy page and an email address on it, such as info@yourbusiness.co.ke. Meta uses them to confirm you own the business.
No domain yet? Get one at HostingKEBusiness documents
Your business registration certificate, KRA PIN and a utility bill or bank statement from the last 12 months showing your business name and address.
No domain or business email yet?
Register a .co.ke domain from KES 1,000 a year and set up business email with HostingKE, our Kenyan hosting partner. Pay with M-Pesa and you are ready for Meta verification.
Is there a monthly fee?
No. You pay a one-off setup fee to go live, then only for the messages you send. There are no subscriptions or contracts.
What does the setup fee cover?
Creating your Meta business profile and submitting it for verification, registering your WhatsApp number with your business name and logo, submitting starter message templates, connecting your business email, and an onboarding call.
Why do replies, updates and promotions cost different amounts?
WhatsApp charges businesses by message type. Promotions cost the most, while replies to customers and updates cost far less. Our prices follow the same structure.
Are Meta's WhatsApp fees included?
Yes. Our per-message prices include Meta's charges, so you get one bill in Kenyan Shillings. Prices exclude VAT.
How do I top up?
From the Billing page in your dashboard. Enter an amount and your M-Pesa number, approve the prompt on your phone, and your balance updates straight away.
What happens if my balance runs out?
Promotions and updates pause until you top up. Customer replies can continue for a short while so live conversations are not cut off.
Will prices change?
We review prices when Meta changes its WhatsApp rates, which happens at most once a quarter, and give you at least 30 days' notice.
Do you offer discounts for high volumes?
Yes. If you send more than 50,000 messages a month, talk to us about custom rates.
Ready to run sales and support from one inbox?
Create your free account today. When you are ready to go live, a one-off KES 2,500 setup connects your official WhatsApp Business profile, and then you only pay for the messages you send.
No monthly fee · Pay per message · Top up with M-Pesa